Refund Policy
What follows is what the product actually does about money and credits. There is no automated money-refund flow inside C-NDA, and this page says so rather than implying otherwise.
Cancel whenever you want
You can cancel the Pro subscription at any time from Settings → Manage subscription, which opens the Stripe Customer Portal. Cancellation takes effect at the end of the period you have already paid: until that date you keep Pro access and quota, and no further charge is made. The unused part of a period is not automatically refunded in money. After the paid period ends, the data stored for your account is deleted 30 days later with two notices, as the Terms (§4) describe; certificates, evidence packages and anchors are never deleted.
Meeting credit returned on a technical failure
A meeting credit is consumed when the recording bot joins your call. If the bot had joined and the session then fails on our side (the bot is interrupted, or it goes silent past the watchdog threshold) the credit is returned to your monthly quota automatically, and the session panel and the notification email say so. It is a quota credit, not a money refund: you are not charged a meeting for our failure.
Anything else: write to us
Any other request (a payment you did not intend, a duplicate charge, a problem this page does not cover) is handled case by case at hub@witup.ai. There is no automated money-refund flow inside the product: a human reads your message and answers with a reason, either way. Statutory rights that apply to you are not affected by this page.
This page describes the service as it works today. If you have read an earlier version and something has changed, the date above tells you when.