Contact
There is no support rota and no call centre: messages go to the people building the product. We would rather say that plainly than promise a service level we cannot yet keep.
It arrives as an email at hub@witup.ai, and the reply goes to the address you give here.
All of them, with nothing left out. If a channel is not on this list, it does not exist: we do not run a phone line, a live chat or a ticketing desk, and a page that pretended otherwise would waste your time before it wasted ours.
One address for everything: product, press, partnerships, legal, security. It is the address the form writes to.
hub@witup.aiSame address, and please say so in the subject line. Describe what you found and how to reproduce it; we will not pursue anyone who reports in good faith.
hub@witup.aiWhere the build is posted as it ships. Useful for following along, not a support channel, and messages there are read late.
We do not publish a response time, because we are not yet in a position to guarantee one. Saying «within one business day» on a page would be a service commitment, and this page does not make commitments the company cannot keep.
No. C-NDA produces evidence; what that evidence is worth in your jurisdiction is a question for a lawyer. We can explain exactly what the product records and how a third party verifies it.
Data protection requests (access, export, erasure) go to the same address and are handled under the terms set out in the privacy policy.
WitUp Ltd, 71–75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom. Company No. 16572774 · VAT GB499506632.
This is a registered office address, not a place to visit: there is no reception and no team on site.
Read the privacy policy